Product Returns and Refunds

Somerzby Pet Product Returns & Refunds

We are not obliged to accept returns for change of mind. However, we will accept change of mind returns for up to 15 days from purchase only.

You must obtain prior authorisation from us before returning goods. You must contact us before you assemble or use the product/s. Customers must provide relevant order/contact details before a refund can be actioned.

Products must be sent back unused and unassembled with no damage.

A refund less freight charges will be given. If we arrange return freight on your behalf, return freight is 2x the original freight charge.

If an order is cancelled after it has been dispatched, a refund less the original and associated return freight charges will be deducted from the refund amount.

A re-stocking fee may be charged at our discretion. For payments made via Afterpay, we will deduct the Afterpay fee from your refund amount.

Refunds will be in the same payment method as payment was received.

If you have any questions, please email our Customer Support Team.